Hi!

In SD+ 7.5 a request can be escalated to only one group at a time. Is there any way how we can manage the situation (for example when a requester is leaving the company) where a ticket has to be put through a process where one group does it's part, the the other does it's own and so on and finally the last group (IT invoicing group) closes the invoicing from requester and closes the request.

With current configuration our technicians have to remember where to escalate the request next when they have done their part. I tried the scenario where we create a new request of every action in the process and then merge the requests but it wasn't that effective from my opinion.

Has anyone else tried similar solution?

Timo