My company uses IT360 as a service desk software and JIRA as an issue tracking. So, whenever we get tickets in IT360, we read and create the similar issue in JIRA and assign it. But for 90% of the tickets in IT360, we create the issue in JIRA. I saw a jira plugin but i need to manually create it, am looking for an automation like if the someone raises ticket in IT360, internally in background it should automatically create in jira.
Note: we dont want to use jira-servicedesk, as its big process to use new software for servicedesk