How to associate multiple incidents to a problem record
Hi I am trying to use your Problem Management for the first time. I am unable to link incidents from multiple different customers to a single problem record. How would I do this for multiple customers? So for example if we had a Data Center issue and multiple customers opened an incident ticket - how do I tag all the incidents to a single problem record? Having a separate problem record for each customer defeats the purpose of Problem Management. I am hoping I am missing something here.
Topic Participants
Brian Sokol
AppStudent
Madhivanan S
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