How to? (Edit 'A note has been added..' email)

How to? (Edit 'A note has been added..' email)

When a Contact submits a note to a request and elects to include this note as an email to the SupportRep, is this an email that can be customized? I do not see anything pertaining to notes in the notification options.

Please advise.

                  New to ADSelfService Plus?