Hello all

I am looking into rebuilding our Service Catalogue for our company to capture better metrics and offer a better experience for end users.

I believe I am correct that a typical Service Catalogue will consist of Category, Subcategory, Item which designates "what the item is" and a few Service Templates would accomodate for "what to do with that item".

So, a Category of "Software" with a Subcategory of "Microsoft 365" and an Item of "Excel" in conjuction with a Service Template of "How Do I?" would seem to be in the right direction for giving help on such software.  Does anyone disagree and if so, how would they typically set this up?

I will have more questions on this and so any help I can be given on this would be really appreciated.