How do we remove technicians from cc list
Hi Team,
Often we receive an email sent to our ticket email address but they also cc various technicians into the email, so when we reply to the ticket it includes the technician in the reply email (which we can manually remove).
Is there a way of removing the technicians from ticket so that they do not receive email replies?
I'd be happy to do this automatically if possible, otherwise on a ticket by ticket basis.
Thanks!
Often we receive an email sent to our ticket email address but they also cc various technicians into the email, so when we reply to the ticket it includes the technician in the reply email (which we can manually remove).
Is there a way of removing the technicians from ticket so that they do not receive email replies?
I'd be happy to do this automatically if possible, otherwise on a ticket by ticket basis.
Thanks!
Topic Participants
Gavin Amm
RCPSC
Jai Anand Krishnamoorthy
Adam Marks
Rob Connock