How create ticket report that contains temporary value ("wait for" status)
Does anyone could give me a tip about how create report that shows tickets with "wait for" status ?
I mean, status that was assigned in process of resolution but then was changed to any different status that appropriate for closed ticket.
On attached screenshot u can see working history section that has Time Elapsed Analysis section where able to see - does ticket has ""wait for"status and how long.
New to ADSelfService Plus?