Dear All,

We have defined a Major Incident through the Priority Matrix if we set the Priority as "Critical". If a Major Incident with Critical Priority is set to Resolved, Can we open (trigger) the creation of Problem record automatically instead of creating form the incident request manually? Because every Major Incident should have a Problem record to be created and associated with it to avoid such major incident to happen again in the future we would like to create a Problem record linked (associated) with the Major Incident.

Regards,

Wajahath Farooq