How can the requester conversate with the technician?
Hello,
when viewing a request as a technician, the taskpanel shows 'E-mail the technician'. This mail will be added to the conversation history.
But when viewing a request as a requester, the 'E-mail technician' task is not available. How can the requester send some extra info to the technician from SD? (In a way the mail will be logged in the conversation history )
Kind regards,
Luc Janssen
when viewing a request as a technician, the taskpanel shows 'E-mail the technician'. This mail will be added to the conversation history.
But when viewing a request as a requester, the 'E-mail technician' task is not available. How can the requester send some extra info to the technician from SD? (In a way the mail will be logged in the conversation history )
Kind regards,
Luc Janssen
Topic Participants
kkevin
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