How can requester reply to the technician reply
I created and sent a new request. The technician responded via 'Reply'. Now as the requester I can see the reply on the client computer. I would like to be able to 'Reply' back to the technician, however, there is no 'Reply' or 'Forward' as there is for the technician. Is this by design, so the technician isn't overwhelmed by email? I noticed I can click on the technician's email address and send him email directly, but it doesn't seem to be included with the request, which defeats the purpose. Is there any way to get this to work?
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