Hi,

At the moment if you hover your mouse over the "Subject" field in SDP you get a pop-up with an overview of the ticket details.

I'd like to suggest the same function is available when hovering your mouse over the "Requester Name" column in the same screen.  That makes it easier to see the details of the requester, including a phone number to call them.

I know this is available if you click in to the ticket, I'd just like it on the main Requests screen.

Thanks.