Hotfix to migrate to buils no. 5007

Dear Users,

We have released a Hotfix to migrate ServiceDesk Plus to build 5007. You can download the same from:

www.servicedeskplus.com/service-packs.html

Instructions to apply the hotfix

1. Stop ManageEngine ServiceDesk Plus service.
2. Invoke UpdateManager.bat (UpdateManager.sh for Linux installation of SD+) from [ServiceDesk-Home]\\bin folder
3. At the start of patch installation, option will pop up to take backup of data. If latest backup has not been taken, use the option to take backup of data
4. Follow the on-screen instructions to apply the HotFix.
5. Start ManageEngine ServiceDesk Plus Service.
6. Please clear the cache, cookies & history for the browser before starting the client.

Issues fixed in this hotfix:

* Performance of Request, Workstation, Requester list views tuned
* Queue is allowed to be selected as a display column in Request list view
* Issue of unable to restore data in 5006 build is fixed. In this build (5007) backup data of builds 5005, 5006, 5007 can be restored
* Issue of unable to apply hotfix SP6 in non UI mode is fixed. Now in non-UI mode the option to take backup data is obtained from console as y/n option

We definitely would like to hear your comments on the product and we will work further to enhance the product further.

Thanks for your kind support.

Regards,

Ankit