HotFix to migrate to 5008.
Hi All,
HotFix to migrate to Build Version 5008 has been released. You can download the same from http://www.supportcenterplus.com/service-packs.html
The hot fix is available @ http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-0_3_0.ppm
All Users, still staying on builds 5000-5007 can apply this hotfix to migrate to the latest version.
Instructions to apply the hotfix:
1. Shut down SupportCenter Plus Server.
2. Take a backup of the existing database using [SupportCenter-Home]\bin\backupdata.bat ( backupdata.sh for Linux ) script
3. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <SupportCenter_Plus_Home>/bin folder. This opens the Update Manager tool.
4. Click "Browse" to select the HotFix file (AdventNet_ManageEngine_SupportCenter_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
5. Follow the on-screen instructions to apply the Service Pack.
6. Once the upgrade is complete, start SupportCenter Plus Server.
Issues addressed in the hotfix:
Contact us @ "support at supportcenterplus dot com" if you face any issues.
Regards
Karthik
SupportCenter-Plus Technical Support
HotFix to migrate to Build Version 5008 has been released. You can download the same from http://www.supportcenterplus.com/service-packs.html
The hot fix is available @ http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-0_3_0.ppm
All Users, still staying on builds 5000-5007 can apply this hotfix to migrate to the latest version.
Instructions to apply the hotfix:
1. Shut down SupportCenter Plus Server.
2. Take a backup of the existing database using [SupportCenter-Home]\bin\backupdata.bat ( backupdata.sh for Linux ) script
3. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <SupportCenter_Plus_Home>/bin folder. This opens the Update Manager tool.
4. Click "Browse" to select the HotFix file (AdventNet_ManageEngine_SupportCenter_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
5. Follow the on-screen instructions to apply the Service Pack.
6. Once the upgrade is complete, start SupportCenter Plus Server.
Issues addressed in the hotfix:
-
# When importing Accounts and Contacts using a CSV file, only the first contact was getting associated to the Account. This issue is fixed.
# Issue of improper replacement of Contact Name in notifications fixed.
# Issue when changing port number during installation is fixed.
# Contacts can be provided the option to view only their own requests or all the requests of the account.
# Time spent report added based on Account & Contact.
# Exception of "Insufficient Privilege" in the requests tab when the contact logs in - is fixed.
# The issue of Windows Service name clash that was preventing ServiceDesk and # SupportCenter from being installed on the same machine is fixed.
# Ability to add Attachments to accounts is now available
# Ability to configure user defined fields in Notification Emails
Contact us @ "support at supportcenterplus dot com" if you face any issues.
Regards
Karthik
SupportCenter-Plus Technical Support