Hotfix 8110 Released

Hotfix 8110 Released

Dear Users,
 
Hotfix over 8100 has been released and can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html





Issues fixed in 8110 (Released on: 31st July, 2012)

  1. SD-46612 : If the user name contains some special characters like (Ä ä Ö ö Ü ü ß), then while creating a request, an alert message 'The user does not exists. Do you want to create a new one?' appears even though the requester is already present.
  2. SD-46607: In DC integration mode, while creating a new technician in SDP and DC and if the user license limit is reached in DC, then an exception is getting displayed instead of a proper error message.
  3. SD-46373: When the product type names are longer, then the asset selection popup which appears while associating an asset to a request is not proper and search icon is not visible.
  4. SD-46220: When the site configuration settings for support group for a particular site is changed from 'Refer' to 'Copy' from the site list view, then editing and saving a support groups in that site results in an exception.
  5. SD-46131: Unable to update a requester using servlet api.
  6. SD-46097: In Service Catalog, when some of the selected groups are deselected and saved, then the changes are not reflected properly. Only a few of the groups get deselected.
  7. SD-46069: When a Preventive Maintenance task is deleted, the tasks inside that are not getting deleted.
  8. SD-45977: The notification from business rules is always sent in rich text format even though 'Plain Text Format' is chosen in the Admin > Notification Rules section.
  9. SD-45891: When a note is added to an unassigned request, the option to notify the technician is available.
  10. SD-45891: When a note is added to an unassigned request, the option to notify the technician is available.
  11. SD-46646: In Business Rules, if group is added as a criteria in default site, the group id of the default site is checked in copy site as well. The corresponding group id of copy site should be checked instead.
  12. SD-46482: Email notification message for the Scheduled backup failure has been corrected.
  13. SD-46774: Wrong calculation of 'Due by time' when a closed request is re-opened after the Requester's reply.

New Features in 8110

  1. SDF-46583: Support to show the request link information in the request list view itself.
  2. SDF-40713: The Site field under asset, cmdb, purchase module has been replaced with a text box for technicians with more (100, by default) site permissions. This configuration is based on a GlobalConfig table entry with the category as 'SiteIconListConfiguration'. 
    NOTE: This is a behavior change, the site field will be shown in a text box with site search option for the technician with sites more than or equal to 100.

Please refer to the below link for the steps to install the patch.

http://www.manageengine.com/products/service-desk/service-packs.html#sp



Regards,
Jeykar
SDP Team





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