I am currently using the following environment:

• Operating System: Windows Server 2022
• Database: Microsoft SQL Server 2022 Standard (x64)
• PAM360 Version: 8.1.0

During the setup process, I received the following error message:

“Unable to connect to master database. Error message: The key is not encrypted using the specified decryptor.”

I have previously completed this process successfully in earlier versions without encountering this issue. Therefore, I suspect that it may be related to changes in either the software or the environment.

Could you please provide guidance on how to resolve this error? Any assistance or troubleshooting steps you could offer would be greatly appreciated.

Thank you for your support.

Best regards,