Hide Attachments?
Hi there,
I have to send emails to outside help desks for my clients. I don't want my clients to know who I'm contacting on their behalf, so I don't ever let them see my emails unless I edit them.
For tracking and historical purposes I want to include my emails in the ticket as an attachment. The requester can see that attachment, this is undesirable.
Is there any way to hide the attachments to not be visible to the requester?
Thanks in advance,
Lou
I have to send emails to outside help desks for my clients. I don't want my clients to know who I'm contacting on their behalf, so I don't ever let them see my emails unless I edit them.
For tracking and historical purposes I want to include my emails in the ticket as an attachment. The requester can see that attachment, this is undesirable.
Is there any way to hide the attachments to not be visible to the requester?
Thanks in advance,
Lou