Help with Business Rules
I need assistance with Business Rules module. I have created a rule for a specific kind of tickets and cannot get it to run as I would like to... actually, nothing happens with the ticket.
I have tested to enable
Turn on cascade execution and
Override request values with Business Rule values with no luck - the ticket will still end up in our default view and not addressed to correct technician. Please have a look in the attached screendump.
Best regards,
Per Hillerström
Carlanderska Sjukhuset