Help generating reports
I need some help creating reports.
When I create a report by technician, not all technicians in the software
are included on the list.
Also, I want to be able to track who closes tickets regardless of which
tech they are assigned to.
Any help would be appreciated.
I am creating New Custom Matrix reports.
When I create a report by technician, not all technicians in the software
are included on the list.
Also, I want to be able to track who closes tickets regardless of which
tech they are assigned to.
Any help would be appreciated.
I am creating New Custom Matrix reports.