Help desk solutions are too limited.
The service desk help desk solutions is pretty limited. Instead of just plain text how about giving us the option to use html or attaching a document the end user to open for help, ie: pdf, word document, html document, etc. Some end users need the ability to see an example of how to fix a problem in a graphic format.
How about giving us a WYSIWYG edit function with adding images?
thanks,
Quibbly
How about giving us a WYSIWYG edit function with adding images?
thanks,
Quibbly
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