Help Desk Product Transition
Good Morning,
We are new to the Service Desk Plus community and are in the process of transitioning from ServiceAide's Cloud Service Management (Formerly CA CSM) to ManageEngine's Service Desk Plus. Has anyone here gone from CSM to ServiceDesk Plus? I believe this is our third move of this type. May I ask, for those that were in that position, what have been your pain points? What data, if any did you bring from your old system to the new? What tips can you give us for when we start setting things up? What are some of the positives that you have seen? Anything else we should be aware of?
Thank you for your assistance,
Heather L.
We are new to the Service Desk Plus community and are in the process of transitioning from ServiceAide's Cloud Service Management (Formerly CA CSM) to ManageEngine's Service Desk Plus. Has anyone here gone from CSM to ServiceDesk Plus? I believe this is our third move of this type. May I ask, for those that were in that position, what have been your pain points? What data, if any did you bring from your old system to the new? What tips can you give us for when we start setting things up? What are some of the positives that you have seen? Anything else we should be aware of?
Thank you for your assistance,
Heather L.