Wondering if anyone has successfully implemented the CMDB including all the relationships. I am asking as for 6 months now we have had lots of issues when we try to edit/move CI's. We constantly get errors and have to call support. The solution is always to run a query to address some database relationship/record issues.

Also very confusing as to how the service catalogue supports the CMDB. When we follow the manual and create and IT service in the CMDB, they then all appear in the service catalogue view. When we create service catalogue forms under a business category parent, they do not show up in the CMDB.

Trying to figure if we have a "broken" system and easier to just start from scratch (although that would be a nightmare) or if the tool is not as robust as the manual would imply given many may not be making full use of this module.