Hardware scanning other than PC's, etc

Is it possible to scan hardware other than the PC, eg IP phones, switches, routers.
Since this is also a part of inventory will this be on your road map for this product.

We will be obtaining your servicedesk software in the next couple days and the major issuse that we are having is that we have many locations with multiple technicans. So basically when we are creating a ticket we see technicians from all over the country. Basically if we can group technicians under the location it will really help us.

Also if we can display the location information that we define under the location and the department settings under the requestor and the same information should be available when a new ticket is created. These are some concerns that we have and would like to have your feedback on it..

Thank you