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We're currently setting up the end user portal for our org. Our users will be using a series of request templates to generate tickets.

What we're seeing is that from the end user POV, the Assigned To field is showing up as non-auth, regardless of the request template or view being used.

I believe there needs to be a change at the template level. Would someone be able to point me in the right direction as to what needs to be changed to allow users to see the technician assigned to the request?

Alternatively, is there a way we can set up a custom view and have it defaulted for guest users?