Groups of technicians
I currently have 5 technicians in my SD+. 1 director, 2 engineers, 2 help desk. Is there a way to group the 2 help desk people together so that when a ticket comes in to a specific topic it gets routed to the group and comes up on both help desk user's "My Open Tickets" screen? This would be greatly beneficial if one help desk person is busy, or if they are off for the day.
Thank you.
Thank you.
Topic Participants
bmeyer_me
scotts
jmasters_me
kkevin
swelch
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