Hi,

I dont understand the differences between these two methods for group notifications:

1) notification rules -> "Alert group members by e-mail when a new request is added to the group."

2) support groups -> group name -> "Send notification to group technician(s) when a new request is added to this group"

The first never worked for me, in the many installations of SDP that I've done, the second work, but you must remember to add the technician to the notification if you add one to the group (not a big problem).

The documentation is non existant for this specific field of notification rules and will be nice to understand the correct method of group notifications.

Regards.

Andrea