I have been searching for an option to change the way solutions are presented to the user in the self service portal.

It would be nice to have the same interface for solutions as the request catalog. It is a lot more user friendly.

One other improvement would be to add a link to an approved (and availible to all) solution in the request catalog for those that have one.

We would like our users to log to the self service portal and look for solutions to their problems and to create a request from the request catalog instead of sending an email. It could be nice for them to see inside the service catalog, before selecting a request, that there is an available solution for it. They would just click the link button and be redirected to the solution.

Regards,

Aurélien