Global View tab item
I have two SupportReps and the only difference between them is their assigned ROLES. One has Full Control over all components (Role: IT admin). The other is lacking Full Control AND Delete over all components (Role: IT).
When SupportReps with the "IT" role log in, they do not see the "Global View" tab on the home page. Only SupportReps with the "IT Admin" role do. I want to make the Global View information available to ALL SupportReps, but I don't want to give them full control over all components.
Is there a way to give them "Global View Rights" without giving full control? It seems like this should be a separate role/rights feature.
When SupportReps with the "IT" role log in, they do not see the "Global View" tab on the home page. Only SupportReps with the "IT Admin" role do. I want to make the Global View information available to ALL SupportReps, but I don't want to give them full control over all components.
Is there a way to give them "Global View Rights" without giving full control? It seems like this should be a separate role/rights feature.