Global Request Views

Global Request Views

Hi,

Is it possible to create Global Request Views, like  Show All With Status=Hold, where Group = $TechnicanGroup  rather than just the person?

I would like to create a view that shows all Team's Tickets on Hold, but we are using a custom Hold Status, rather than the built in one.

Or if I create Separate Views for each team, is it possible for the team to only see theirs?

Steven


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