Global associate products with accounts
Hi.
I'd like to request a modification to the way SupportCenter associates products with accounts. Currently each account must me setup individually. I assume this would work OK for organisations that support a small range of products, but we support hundreds of lines, and ALL accounts accounts have access to the full range of products. So the current method is very cumbersome and time consuming.
If possible I'd like a method to GLOBALLY assign products so that they are automatically associated with ALL accounts. Preferably by product group, rather than individual product code.
I trust this makes sense. Thanks you for your time.
Regards
Jeff MacKenzie
Manager, Technical Resource Group
Jands (Australia) Pty Ltd
www.jands.com.au
P: +61-2-9582-0909
F: +61-2-9582-0999
I'd like to request a modification to the way SupportCenter associates products with accounts. Currently each account must me setup individually. I assume this would work OK for organisations that support a small range of products, but we support hundreds of lines, and ALL accounts accounts have access to the full range of products. So the current method is very cumbersome and time consuming.
If possible I'd like a method to GLOBALLY assign products so that they are automatically associated with ALL accounts. Preferably by product group, rather than individual product code.
I trust this makes sense. Thanks you for your time.
Regards
Jeff MacKenzie
Manager, Technical Resource Group
Jands (Australia) Pty Ltd
www.jands.com.au
P: +61-2-9582-0909
F: +61-2-9582-0999