Giving credit where it's due

Giving credit where it's due

So let's say I have a Service Request come in, TECH A takes the request and works it, now TECH Z has a job to do next.

Does TECH A get credit for finishing his part quickly even though TECH Z may take a while to finish theirs? What if TECH Z is working a task given by TECH A that takes days, would this mess up TECH A's metrics?

Thoughts on this please?

Thanks

        New to M365 Manager Plus?
        New to M365 Manager Plus?
          New to RecoveryManager Plus?
          New to RecoveryManager Plus?
            New to Exchange Reporter Plus?
            New to Exchange Reporter Plus?
              New to SharePoint Manager Plus?
              New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial
                  Start your free trial

                        Related Products