Getting tricky with subject lines
Is it possible to do more with subject lines (in emails sent to service desk) than associating with an existing ticket? For instance, I (as the manager) want to send a user an email, copy Copy ServiceDesk on the mail and assign it to a tech or a priority/severity level - all by including key words in the subject line.
If this is possible, is there a master list of all the fields that can be affected by these keywords?
Thanks!
Jim Jernigan
Redmond, WA USA
If this is possible, is there a master list of all the fields that can be affected by these keywords?
Thanks!
Jim Jernigan
Redmond, WA USA
Topic Participants
JimJernigan
kkevin
terryd
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