Generating Report help
I have some more questions, and figured I would open another post.
I need some help with generating reports. My boss would like to see two reports.
One is a Time to Pickup report. How long did the request sit in the queue before a technician picked it up or it was assigned.
The second is a Time to Resolve. How long once the technician picked it up did it take to enter a resolved state.
Thanks for the help!
ben
I need some help with generating reports. My boss would like to see two reports.
One is a Time to Pickup report. How long did the request sit in the queue before a technician picked it up or it was assigned.
The second is a Time to Resolve. How long once the technician picked it up did it take to enter a resolved state.
Thanks for the help!
ben