FQDN in SD+ Notification E-mails

Hi,

I am using SD+ 5.0 to support our customers as well. I have set the e-mail notification and has been receiving the e-mails with no issue. However, I noticed that the URL link in the e-mail is always pointing to the SD+ server name.

Example:

*******************************************************************
Dear USER,

Thank you for your recent Servicedesk request; your request has been create= d with id 9. The title of the request is : mail not working. The status of the request can be tracked at http://emsvr:8080/WorkOrder.do?wo=
Mode=3DviewWO&woID=3D6 .

regards,
Helpdesk
*******************************************************************

How can I change the link (http://emsvr:8080) in the notification e-mail to use FQDN (such as http://support.abc.net:8080) so that our customer can at least have access to the reported issue in the system? For your information, we can access the system from external via FQDN without any issue.

Any help is greatly appreciated.

-hasmadi-