Based on our customer's request, we have enhanced the site field on the request details page in the 11129 builds of ServiceDesk Plus. Now users can click the web-URL link and get redirected to the particular web page.
This feature enhancement provides more ease, Let say the configured web-URL is of an intranet page, which contains details about the sites. By clicking the web-URL on-site details page, users can jump directly to the corresponding web page in order to see the conditions of the site like ( the connection to the Internet, network information, contact persons, etc.) and draw conclusions with little effort. This would simplify their work considerably.
Reference id :SDF-89971: (In the Site Details pop-up, the Web URL field is changed as a clickable link that will redirect the user to the mentioned webpage.)
Build before 11129:
Users can click on the home icon next to the site field, which gives you details about the particular site ( address, city, postal code, state, country, email id, web URL, etc). However the web-URL field in the site was not enabled with hyperlink function, so users had to copy and paste the web-URL on a new browser tab to access the web page, this was a bit tedious.
I hope you find this article helpful!