Forwarding a request generates new request
I just discovered a problem with the request forwarding feature. When I forward a request to a person other than the one that created the request, and that person replies back, it creates a new request instead of just adding to the conversation on the existing request. Oddly, the reply feature doesn't have this problem. The problem was previously described in the following post on this message board:
forums.adventnet.com/viewtopic.php?t=10304
Currently we are using the merge request feature to handle it, but this is going to be a problem for us in the long term. Will this bug be fixed in the next update?
forums.adventnet.com/viewtopic.php?t=10304
Currently we are using the merge request feature to handle it, but this is going to be a problem for us in the long term. Will this bug be fixed in the next update?