Forward Messages History
Hi,
when we forward a request within Service Desk, it doesnt get shown at the bottom of the ticket like it does when we reply to an email. we would like to keep track of all the email activities for a ticket whether its a Reply or a Forward.
thanks,
Hasaan
when we forward a request within Service Desk, it doesnt get shown at the bottom of the ticket like it does when we reply to an email. we would like to keep track of all the email activities for a ticket whether its a Reply or a Forward.
thanks,
Hasaan