First Response
When a new email arrives, a call is automatically created but unassigned with only the Subject, description and requester fields completed. At that point a technician edits the call to add a priority, impact, assign to a technician etc. Is there any way at that point to automatically set the 1st response or add a note which would set the 1st response? Maybe using a custom function?
Topic Participants
Steve Smith
Srinath V
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