File Attachment options for requests
I have just recently started using servicedesk 6. I love it, and we are using the heck out of it.
I have a couple questions about the 'file attachment' feature for requests.
1. Is there any way to attach a file to an existing request without having to 'edit' it and browse/attach/etc. What I mean, is can I email a file to my pop account that is being checked by servicedesk, and format it in such a way that it picks it up and applies that file to the request? Say, like subject: $ticketnumber or something?
2. When I have multiple files attached to a ticket, it doesn't seem to sort the files in any sort of order, or show much information about it. Could there be a way to list the date that the file was attached, and just sort it in descending order by date, or something? The reason I ask is that in communicating with various people on a single request, multiple attachments are getting put on the request, and without any kind of logical arrangement, it gets confusing as to what the files are, which came first, etc.
That's it.. thanks!
Gabe
I have a couple questions about the 'file attachment' feature for requests.
1. Is there any way to attach a file to an existing request without having to 'edit' it and browse/attach/etc. What I mean, is can I email a file to my pop account that is being checked by servicedesk, and format it in such a way that it picks it up and applies that file to the request? Say, like subject: $ticketnumber or something?
2. When I have multiple files attached to a ticket, it doesn't seem to sort the files in any sort of order, or show much information about it. Could there be a way to list the date that the file was attached, and just sort it in descending order by date, or something? The reason I ask is that in communicating with various people on a single request, multiple attachments are getting put on the request, and without any kind of logical arrangement, it gets confusing as to what the files are, which came first, etc.
That's it.. thanks!
Gabe