Dear Customers,
We would like to list down and provide a glimpse into the major features that are in immediate release pipeline for ServiceDesk Plus OnDemand.
- CMDB
- Request Enhancements
- Zoho Reports Integration
- Request Life Cycle (RLC)
CMDB
CMDB, we can manage all the Configuration Items (CIs) that are critical to an organization and their relationships. This helps us to identify Business Impact or perform impact analysis before implementing a change.
- Define custom CI types.
- Relationship map now includes Configuration Item (CI) relationships for better incident, problem, change, availability and release management.
Request Enhancements
- Convert Service Requests to Incidents.
- Form Rule Enhancements
- Show and hide Resources.
- Display Approval Status, Reason, Logged In User, and Requester Details in Conditions.
- Date/Time Fields under On Field Change options.
- Mark request list view filters as Favourites.
- Add resolution attachments.
- Edit Permission for Requesters
- Requesters can now edit their requests to add or modify any information before the request is approved, resolved, or closed.
- Select Request Approver
- Allow requesters to search and select the service request approver to be added under the first stage approval.
- Duplicate service requests
- Preventive maintenance tasks for service requests
- Modify service request templates.
Zoho Reports(Zoho Analytics) Integration Enhancements
Able to generate reports for below module in Zoho Reports(Zoho Analytics) integration with ServiceDesk Plus OnDemand :
- Change
- Project
- Tasks
- Work Log
- Project
- Solution
- Request additional fields
Request Life Cycle
Request Life Cycle, you can predefine the set of statuses each ticket goes through, and specify the conditions and actions for each status change. The best part is that you can design all of this using a simple drag-and-drop interface. This ensures clarity and consistency in how each ticket is processed.
- Configure a clear sequence of status/es for the request to traverse during the resolution process.
- Provide guidance to the assigned technician and ensure process adherence.
- Establish a directional flow and minimize human errors.
These features will be released as & when ready for release in the next 2-8 weeks time.
We shall be updating the release details in What's New page in the link :
Please write to us your feedback and queries.
Thanks & Regards,
Saravana Balaiji .S
ServiceDesk Plus OnDemand