Feature Request for SDP & SDPMSP - Ability to disable Surveys
Hi Support
I have had many of my customers ask me to add the ability to withhold surveys from requesters based on criteria like;
- If a particular CSI is selected
- All tickets assigned to a particular Group
- Tickets are escalated to a outside party to be resolved
- If a request has been survey in the last X number or days (30, 60 90 days etc.)
- By mode, if an alert triggers a ticket, the server that overheated doesn't need a survey...LOL
- BIGGEST OF ALL, in MSP BLOCK ALL SURVEYS BY ACCOUNT
Alex Bianco
Compugen Inc.