Feature request
0) "Authentication: NTLM" method to enter HelpDesk whould be VERY useful.
1) Requiest must "fall" to technicians NOT in state OPEN. State "OPEN" (IMHO) is for state when technician is already working on solution of the problem. When new request arrives to system or technician it must be in state WAITING
2) Ability to assign person to inform when request is CLOSED. Exactly, technicians MUST NOT have button "Close", but button "I want to close". Then responsible person receives notification that technician wants to close request. Responsible person controls that request is (for example) has Resolution filled, calls to requester to be sure technician did his work well and only after that CLOSES that request
3) Also ability to set Responsible person to notify, when technician changes task state of request would be very useful (Responsible person must not confirm state change as in (2) but only have notification)
1) Requiest must "fall" to technicians NOT in state OPEN. State "OPEN" (IMHO) is for state when technician is already working on solution of the problem. When new request arrives to system or technician it must be in state WAITING
2) Ability to assign person to inform when request is CLOSED. Exactly, technicians MUST NOT have button "Close", but button "I want to close". Then responsible person receives notification that technician wants to close request. Responsible person controls that request is (for example) has Resolution filled, calls to requester to be sure technician did his work well and only after that CLOSES that request
3) Also ability to set Responsible person to notify, when technician changes task state of request would be very useful (Responsible person must not confirm state change as in (2) but only have notification)