Feature Request: Technician grouping
We need the ability to have different groups set up for technicians so that a request can be assigned to a general group of people. These techs would then be notified by email that their group had been assigned a request. Someone from the group would pickup the ticket and run with it.
As it stands we are having to pick someone on a team to assign a ticket to, which isn't always practical if they are on vacation or sick etc.
Would this be possible?
Thanks,
Caerie
As it stands we are having to pick someone on a team to assign a ticket to, which isn't always practical if they are on vacation or sick etc.
Would this be possible?
Thanks,
Caerie
Topic Participants
cdhouch
ankit
Eric Snyder
ServiceDesk Plus
RCGLAB
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?