Feature request: Survey completion results email notificatio
We don't intend to send a survey for each closed request. We will probably send a "random" survey out to our users after every 10 requests, etc. Because of this "random" nature, I'd like to see a feature that included the ability to notify a selectable group of SupportReps anytime a survey is filled out - and include that survey in the email, if desired.
The system might send out 10 surveys and only 2 users complete them. I'd like a certain set of SupportReps to receive a notification everytime a survey is submitted and what the results were in the email.
One additional option I might suggest is the ability to perform email notification on the survey results ONLY if the "Score < some value". For example, I would like to define a filter that says:
Overall Score < 50, send email.
That way, I'm advised of negative surveys right away so I can research what the user was unsatisfied about.
The system might send out 10 surveys and only 2 users complete them. I'd like a certain set of SupportReps to receive a notification everytime a survey is submitted and what the results were in the email.
One additional option I might suggest is the ability to perform email notification on the survey results ONLY if the "Score < some value". For example, I would like to define a filter that says:
Overall Score < 50, send email.
That way, I'm advised of negative surveys right away so I can research what the user was unsatisfied about.