Feature Request: Search functionality
In my tests, I created 5 tickets. Each of these tickets were "unique", in that they existed in different categories, different subjects, etc. The only common denominator is that they were all tickets for a particular "branch location". In order to allow our Helpdesk to search for issues more easily, I need to be able to search on MULTIPLE items and have the search filter in an AND/OR manner like Google does.
For example, I can search for "printer" and find the 1 ticket that has "Printer Problems" in the subject. However, if I search for "location1 printer", NOTHING is returned. What I'd like to see is that the terms "location1" and "printer" are searched in an AND fashion. I don't want to search/find printer problems for "location999", etc. I just want to find requests that have "location1" and "printer" associated with them. The current search doesn't do this well. I tried typing in "location 1 AND printer", and that had no effect.
In short, the search function needs to be more self-intuitive and more Google-like. It works great when you're searching for ONE value, but when you have multiple values you're searching on, it's useless.
Thoughts?
For example, I can search for "printer" and find the 1 ticket that has "Printer Problems" in the subject. However, if I search for "location1 printer", NOTHING is returned. What I'd like to see is that the terms "location1" and "printer" are searched in an AND fashion. I don't want to search/find printer problems for "location999", etc. I just want to find requests that have "location1" and "printer" associated with them. The current search doesn't do this well. I tried typing in "location 1 AND printer", and that had no effect.
In short, the search function needs to be more self-intuitive and more Google-like. It works great when you're searching for ONE value, but when you have multiple values you're searching on, it's useless.
Thoughts?