Feature Request: Linking Requests
I would like to see a feature where we could link or reference requests.
We are often in the situation that our IT adds a request that then is dealt with internally. However, this may result in new requests where we have to inform customers / users.
What I would like to see is that we could reference/link these new requests with the original problem. (Right now we use a custom field where we type in the request ID)
By adding a link (only visible to Technicians) we would be able to easily locate the original request or preferable list all requests linked.
We are often in the situation that our IT adds a request that then is dealt with internally. However, this may result in new requests where we have to inform customers / users.
What I would like to see is that we could reference/link these new requests with the original problem. (Right now we use a custom field where we type in the request ID)
By adding a link (only visible to Technicians) we would be able to easily locate the original request or preferable list all requests linked.
Topic Participants
AlexBlu
sujayedwin
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