Feature Request: Custom Fields & Business Rules
We have a custom field as a required field in our SDP installation. However, there's no way to use a business rule to modify that custom field (on say a ticket submitted via e-mail). This causes headaches when we go to close the ticket. We can't close it until we assign a value to this custom field we require.
Is there a way to add custom fields to the business rules? If not, could there be soon?
Is there a way to add custom fields to the business rules? If not, could there be soon?