Hi

I'm trying to create a new Technician but keep getting the error:

 

Failure: login with same name already exists. Please provide different value for login name

 

I've check the list of Technicians and Requesters, and cannot find the login name used in any location. It is possible that I previously setup this user as a Technician and then deleted them.

 

I've done some SQL queries of aaaLogin and aaaUser but cannot find the login name anyway. However, I did find this person in the aaaUser with their name in the FIRST_NAME field, but when I try to search for the corresponding USER_ID in the aaaLogin table, they do not appear

 

Thanks