FAILURE :Request cannot be completed.
hey
We wanted to change so that our requesters couldnt select what priority a request should have, since the requester just selected high everytime, so the requests went to overdue almost before we had a chance to take a look at them.
So we went into Admin -> Helpdesk Customizer -> Request Form Customizer, and turn off the "Requester can Set" in the Priority field.
Right after doing this, we was about to close a old request, like we have done many times before, but then we got this error:
The request stays open and can not be closed in anyway we know of.
I dont know if the error is related to the change we made, but its the first time we see this error, and as I already said the error came the first time right after we made the change.
We have tried both rebooting the system and updating to the newest version(7.0.0 Build 7011)
Regards
Bjarne
We wanted to change so that our requesters couldnt select what priority a request should have, since the requester just selected high everytime, so the requests went to overdue almost before we had a chance to take a look at them.
So we went into Admin -> Helpdesk Customizer -> Request Form Customizer, and turn off the "Requester can Set" in the Priority field.
Right after doing this, we was about to close a old request, like we have done many times before, but then we got this error:
FAILURE :Request cannot be completed. Please fill the following fields -requestType
The request stays open and can not be closed in anyway we know of.
I dont know if the error is related to the change we made, but its the first time we see this error, and as I already said the error came the first time right after we made the change.
We have tried both rebooting the system and updating to the newest version(7.0.0 Build 7011)
Regards
Bjarne