Hello to all,

 

I have a machine that cannot be scanned from the server , and no such request is logged in the agent log file.

However , if I select 'New Scan' , enter the IP address of the affected machine and scan that , the agent log file 'logs' that a scan has been requested and made.

Of course , this is not ideal , as I now have 2 machines which are technically the same listed on Service Desk Plus.

 

Does anyone know how I can correct this eg remove all machine details from server , and then re-add machine in a clean fashion   ( have tried just deleting the machine from Service Desk , but machine just re-appears with same scan issue ) ?

 

Help would be appreciated :)