First, thank you all here on this forum for your support for SD+ users.

My company uses Google as our email provider and in recent weeks we noticed some strange behavior of mail sent to DISTRIBUTION GROUPS used by SD+.

The new security mechanism introduced by Google for their email groups is described here:

https://support.google.com/mail/answer/1311182?hl=en

Simply speaking, we see in SD+ tickets with  "'Sender Name' via Group-Name" as Requesters. This has serious implications in SD+ as ALL SUBSEQUENT requests sent to the same distribution groups are created as coming from the same  "'Sender Name' via Group-Name" Requester. This makes impossible to respond to these tickets but it also caused "corruption" for existing SD+ tickets where in some cases emails groups were replaced with individual email requesters emails which led to confidential (GPDR) data leak. 

I believe this requires immediate attention from DEV team to provide us with a solution or hotfix to the above new Google DL behavior.

Can we please get an official MN statement in regards to this issue?

I already have a ticket open for this problem ( ## 8280677 ##) but wanted to post the issue here just in case someone had a quick solution available. At the moment I don't see any other fix than changing existing email groups to mailboxes (or aliases) - very painful for the business I work for.